Shipping, Fulfillment, Refunds, Contact

Our products are produced on demand. We print and assemble every order as they come in! This allows us to offer a variety of options without having to have a huge warehouse of paper goods. Environmentally, this is a great option for our paper goods business.  

Processing
Orders using PayPal as a payment form will be sent to print same day (if purchased before 5PM) 

Orders using Credit or Financing as a payment form will be sent to print once the payment clears. The standard time for payment clearance is 2-3 business days. 

Shipping
Every product is made to order, so the turn around time is 2-3 weeks from the time it is sent to print. During the holidays, the shipping time is increased to 3-4 weeks due to high volumes. 

Additionally, our products are made in different production facilities. Books and Spiral Notebooks are produced at one facility, while Journals and Notecards are produced at another. If you order a variety of items, they may ship separately. Please keep this in mind when ordering. 

Because the items are processed in different facilities, the shipping total covers that. 

Returns / Refund Policy
Sorry, no refunds unless you have received the wrong item. If this is the case, send a photo to delumapapergoods@gmail.com and we'll make things right. 

Contact Us
Feel free to send us an email to delumapapergoods@gmail.com for all inquiries and concerns.